Safety & compliance

Sisi is not a replacement for medical advice

When you chat with Sisi — our AI assistant — you receive general health information. This is not a diagnosis and not medical advice. Sisi can help you understand symptoms in plain language, decide whether you should see a doctor, and prepare good questions for the consultation. The diagnosis and treatment plan come from a matched, licensed clinician.

The reason matters: AI tools, however good, can't examine you, can't read context that's not in the chat, and can't take responsibility for the consequences of a clinical decision. A licensed clinician can.

How clinicians are verified

Every doctor and nurse we match you with has cleared the same verification process:

South Africa:

• Doctors — verified against the Health Professions Council of South Africa (HPCSA). We check practice number, ID, and active registration.
• Nurses — verified against the South African Nursing Council (SANC). We check registration number, ID, and scope of practice.

Nigeria:

• Doctors — verified against the Medical and Dental Council of Nigeria (MDCN).
• Nurses — verified against the Nursing and Midwifery Council of Nigeria (NMCN).

Every clinician signs an NDA and agrees to ongoing review. We re-verify registration at least annually and remove anyone who falls out of good standing.

How partner pharmacies are vetted

Pharmacies fulfilling prescriptions through Sisi are registered with the relevant council in their country — the South African Pharmacy Council (SAPC) for South Africa, the Pharmacists Council of Nigeria (PCN)for Nigeria. Every partnership has a signed partner agreement, a designated responsible pharmacist, and prescription-verification procedures. We do not allow prescriptions to be dispensed without independent verification by the partner pharmacy's licensed staff.

Health data — POPIA and NDPA

We treat health information as the most sensitive category of data we hold. Our handling complies with POPIA(South Africa's Protection of Personal Information Act, 2013) and Nigeria's NDPA (Nigeria Data Protection Act, 2023).

• We never sell your health data.
• We never share with third parties without your explicit consent, except where required by law.
• We do not train AI models on your conversations or your medical history.
• You can request export or deletion of everything we hold any time via privacy@oshun.africa. We action within seven days.

Full detail in our privacy policy.

Reporting clinician misconduct or safety concerns

Email safety@oshun.africa if you experience or witness:

• A doctor or nurse acting outside their scope of practice or training.
• A prescription that seems wrong, missing, or inappropriately handled by a pharmacy partner.
• Any safety or conduct concern about a clinician or pharmacy you encountered through Sisi.

We act on every report within 24 hours. Where we have credible evidence of serious misconduct, we independently report to the relevant council (HPCSA, SANC, MDCN, NMCN, SAPC, or PCN) — and we remove the practitioner from our network during the investigation.

Updates to this page

We treat this page as a living document. Material updates are reflected in the "Last updated" date above and summarised in our quarterly platform update.